ck144 Privacy Policy

This Privacy Policy (hereinafter "Policy") describes how ck144 (hereinafter "ck144", "we", "us" or "our") collects, uses, stores, shares and protects personal data relating to individuals (hereinafter "Player", "User", "you" or "your") who access or use the ck144 online casino and sports betting platform available at https://ck144.io and any associated subdomains, mobile applications or digital services (collectively, the "Platform").

This Policy applies to all personal data processed in connection with your use of the Platform, including data collected at registration, during gameplay, through payment transactions, via customer support interactions, and through automatic means such as cookies and log files.

By creating a ck144 player account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

For the purposes of this Policy, ck144 acts as the data controller in respect of the personal data you provide when using the Platform. As data controller, ck144 determines the purposes and means by which your personal data is processed.

If you have any questions or concerns regarding the way in which ck144 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 10 of this Policy, you may contact ck144 through the following channels:

• Email: [email protected]
• WhatsApp: +880 1700-000144
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All data-related enquiries will be acknowledged within 5 business days and fully responded to within 30 days of receipt.

ck144 collects personal data through several distinct channels. The categories of personal data we collect are set out below.

3.1 Registration Data

When you create a ck144 player account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address (including city, district and postcode)
• Email address
• Mobile phone number (including WhatsApp number where applicable)
• Username and encrypted password
• Preferred language and currency (BDT / ৳)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect and process copies of the following documents:

• Government-issued photo identity document (National ID card, passport or driver's licence)
• Proof of residential address (utility bill, bank statement or official government correspondence dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket or Upay registered in your name)
• Selfie or live photograph for facial verification purposes (where required)

3.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction reference numbers and timestamps
• Account numbers or mobile wallet numbers associated with transactions
• Deposit and withdrawal history

3.4 Gaming Activity Data

We collect records of your activity on the Platform, including:

• Games played, bets placed, wager amounts and outcomes
• Session start and end times
• Responsible gaming tool usage (deposit limits, cooling-off periods, self-exclusion requests)
• Bonus and promotion claims and wagering progress

3.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geolocation (country and city level)
• Device type, operating system and browser version
• Referral URL and on-site navigation data
• Session cookies and authentication tokens
• Log files recording Platform interactions and error reports

3.6 Customer Support Data

When you contact ck144 support by email, WhatsApp or live chat, we collect the content of your communications, including any personal data you voluntarily share with our support agents during the course of resolving your query.

ck144 processes your personal data for the following specific purposes:

• Account Creation & Management: To register your player account, maintain your account settings, and authenticate your identity when you log in to the Platform.
• Age & Identity Verification: To verify that you are aged 21 or above and to confirm that the identity information you have provided is accurate and belongs to you, in compliance with responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay or bank transfer) and to maintain accurate financial records of all transactions.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and any other prohibited conduct described in our Terms and Conditions.
• Regulatory Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse gameplay patterns, navigation behaviour and technical performance data for the purpose of improving the Platform's features, speed and user experience.
• Customer Support: To respond to your queries, resolve disputes, and provide 24/7 English-language assistance via email, WhatsApp and live chat.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to administer responsible gaming tools you have activated, and to contact you if our systems flag a potential concern.
• Marketing Communications (with consent): Where you have explicitly opted in, to send you promotional offers, bonus notifications, tournament announcements and other marketing communications by email or WhatsApp. You may withdraw this consent at any time by contacting support or updating your account preferences.

ck144 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ck144 (our Terms and Conditions), including account registration, payment processing and platform access.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC, AML and responsible gaming regulatory requirements.
• Legitimate Interests: Processing is carried out for ck144's legitimate business interests, including fraud prevention, platform security, analytics, and service improvement, provided that these interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent (for example, optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ck144 does not sell, rent or trade your personal data to third parties for marketing or commercial gain. Personal data may be shared with third parties only in the following circumstances:

6.1 Service Providers

ck144 engages trusted third-party service providers who process personal data on our behalf solely for the purposes of providing their contracted services. These include KYC and identity verification providers, payment processors (bKash, Nagad, Rocket, Upay and banking partners), fraud detection and AML screening services, cloud hosting and data storage providers, and customer support software platforms. All such processors are bound by contractual data processing agreements that require them to maintain the confidentiality and security of your data and prohibit them from using your data for any purpose other than the contracted service.

6.2 Game Software Providers

Casino game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe and others) may receive limited technical session data to operate the game environment. This data is limited to session identifiers and wagering activity required to run the game; it does not include your full identity or payment details.

6.3 Legal & Regulatory Authorities

ck144 may disclose your personal data to law enforcement agencies, regulatory bodies or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, safety or property of ck144, its players or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving ck144, your personal data may be transferred to a successor entity as part of that transaction. You will be notified via the email address registered to your account prior to any such transfer taking effect.

ck144 uses cookies and similar tracking technologies on the Platform for the following purposes:

7.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your account authentication state, and protect against cross-site request forgery (CSRF) attacks. Essential cookies cannot be disabled without significantly impairing Platform functionality.

7.2 Performance & Analytics Cookies

We use anonymised analytics cookies to understand how players navigate the Platform — which pages are visited most frequently, where users encounter errors, and how the Platform performs across different devices and browsers. This data is used solely to improve the Platform's quality and is not linked to your personal identity.

7.3 Fraud Detection Cookies

Our security systems use cookies and device fingerprinting techniques to identify suspicious activity, detect the creation of multiple accounts, and prevent automated bot access to the Platform.

7.4 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to log in and use the Platform. Instructions for managing cookies are available in your browser's help documentation.

ck144 retains personal data for defined periods based on the purpose for which it was collected and applicable legal requirements:

• Active Account Data: Retained for the full duration of your account being open and active on the Platform.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Customer Support Communications: Retained for 2 years from the date of the interaction, after which they are securely deleted unless required for an ongoing dispute or legal matter.
• Gaming Activity Logs: Retained for 3 years for the purposes of dispute resolution, responsible gaming monitoring and fraud prevention.
• Marketing Consent Records: Retained for as long as your consent remains active, plus 1 year after withdrawal for compliance audit purposes.
• Anonymised Analytics Data: May be retained indefinitely in anonymised form where it can no longer be linked to any identifiable individual.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using procedures that prevent reconstruction of the original data.

ck144 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ck144's servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data at rest, including identity documents and payment information, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. ck144 employees and contractors are granted access only to the data required to perform their specific role, and all access is logged and audited.
• Secure Password Storage: Account passwords are never stored in plain text. All passwords are hashed using a strong one-way cryptographic algorithm with per-user salt values.
• Intrusion Detection & Monitoring: Our infrastructure is continuously monitored for unusual access patterns, potential intrusion attempts and data exfiltration activity.
• Regular Security Audits: ck144 conducts regular internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

As an individual whose personal data is processed by ck144, you hold the following rights. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

ck144 operates with cloud infrastructure and third-party service providers that may be located in jurisdictions outside Bangladesh. Where personal data is transferred to a country that may not provide an equivalent level of data protection, ck144 ensures that appropriate safeguards are in place before the transfer takes place.

Such safeguards may include contractual data processing agreements that incorporate standard data protection clauses, binding corporate rules where applicable, or transfers to service providers operating under internationally recognised security certifications such as ISO 27001.

ck144 does not transfer your personal data to countries or territories that are known to present a high risk to data subject rights without implementing robust contractual protections. If you would like further information about the specific safeguards in place for any particular transfer, please contact our support team.

The ck144 Platform is strictly intended for adults aged 21 years and above. ck144 does not knowingly collect, process or store personal data from any individual under the age of 21. The registration process includes mandatory age verification steps to prevent access by minors.

If ck144 becomes aware that personal data has been submitted by an individual under 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has created a ck144 account, please notify us immediately at [email protected] so that we can take swift action.

The ck144 Platform may contain links to third-party websites or services, including game provider portals, payment partner platforms and sports data providers. These third-party sites operate under their own privacy policies, and ck144 is not responsible for the privacy practices of any third-party site. We strongly recommend that you review the privacy policy of any third-party website you visit before submitting personal data to that site.

The inclusion of any third-party link on the Platform does not constitute an endorsement by ck144 of the linked site, its content, or its data handling practices.

ck144 reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business practices, or the services we provide. When material changes are made to this Policy, we will notify registered players by email to the address associated with their ck144 account at least 14 days before the updated Policy takes effect.

The "Last Updated" date displayed at the top of this Policy will be revised each time a new version is published. We encourage you to review this Policy periodically to stay informed about how ck144 protects your personal data. Your continued use of the Platform after the effective date of any updated version constitutes your acceptance of the revised Policy.

If you have any questions, concerns or complaints about this Privacy Policy or the way in which ck144 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 10, please contact us through the following channels:

• Email: [email protected]
• WhatsApp: +880 1700-000144
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All data-related requests must be submitted in writing (by email) and must include your registered account username and the email address associated with your ck144 account so that we can verify your identity before processing your request. ck144 will acknowledge your request within 5 business days and provide a full response within 30 days of receipt.

If you are not satisfied with our response to a data-related complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. ck144 takes all privacy complaints seriously and is committed to resolving them promptly and fairly.